INTERNAL、EXTERNAL (CUSTOMER)の意味、内部、外部（顧客）

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@Work
2010.04.15(Review of 2005.05.09 edition)

Today's WordMaster@Work focuses on the person who is always right. No, we don't mean that obnoxious know-it-all you used to sit next to in chemistry class. We mean the Customer, with a capital “C”!

Today's Lesson
INTERNAL/EXTERNAL (CUSTOMER)   内部／外部（顧客）

Explanation

  • An internal customer is an employee who receives a service from another employee in the same organization.

    An external customer is a person or organization that receives a service, but is not part of the organization that provides the service.
  • internal customer は、同じ組織内の別の従業員からサービスの提供を受ける従業員、つまり、内部顧客のことをさします。

    external customer は、サービスの提供を受ける人や組織のことで、そのサービスを提供する組織に属していない相手、つまり、外部顧客のことです。

INTERNAL/EXTERNAL (CUSTOMER)

examples

  1. I work in Payroll, so every employee in the company is my internal customer.
  2. (supervisor giving her staff a pep talk)
    Your internal customers deserve the same courtesy and care that you provide to external customers.
  3. Sales reps have direct contact with external customers every day, so it's important that they project the right image.

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